Matterport Order & 
Design Workflow

Please familiarize yourself with our Order and Design workflow to prevent any unforeseen issues.

1. Order Placement
Initiate your design request by placing an order through the roOomy Order Portal.

2. Transfer of Tour:
Transfer either a duplicate or the original tour to the roOomy Matterport account (virtualstaging@roOomy.com). If you're not the owner of the Tour, ask the owner (often the photographer) to transfer the Tour to us.

We've created a detailed guide on how to transfer the tour, and you can find it by clicking here. Once you've placed your order, we'll also provide instructions on how to transfer the tour.

Please note: when we stage your tour, whether you transfer a copy to us or not, both the original and the copy will contain the virtually staged versions. To preserve the original, a duplicate should be made on the device where the tour was first saved, such as an iPad or iPhone. In this scenario, you will maintain an unstaged copy, while we stage the duplicate. Your photographer can assist in creating this copy.

3. Design of Key Scan Points
We select Key Scan Points, usually one per room, to craft the initial design. These key points provide a 360-degree view of the room from one perspective, which can be reviewed via a 360-panorama portal. Designing the Key Scan Points can take up to 5 business days, depending on the size of the tour.

For larger rooms, not all scan points will be visible initially, but each will be designed and rendered in the final Tour.

4. Review and Reworks
Once we share the renderings of the Key scan points, you can request design changes.  One round of complimentary rework is included in our pricing.

We understand that achieving perfection can sometimes require further refining. Therefore, we may offer a second round of revisions for the proofs depending on your requests.

Please note that the decision for a second round of revisions is at our discretion and may incur an additional fee of $100 per round.

5. Rendering and Finalization
After making the requested alterations, we focus on finalizing your tour. This process typically takes 1 to 3 business days depending on the size of your tour.

Please note: our team will pick the scan points for virtual staging. Rather than staging every scan point within your tour, we select the scan points that provide a smooth fly-through experience.

For instance, in cases where numerous scan points exist within a confined space, we generally maintain only one, unless multiple points are necessitated for a smooth walkthrough.

We also typically eliminate scan points that pass over furniture. For example, if the property was previously furnished, it's unlikely the photographer would have positioned the camera directly above areas such as a dining table or a bed. We strive to anticipate such scenarios and remove these scan points, mirroring the condition the property would have been in had it been staged at the time of the shoot.

This strategy not only ensures a seamless walkthrough but also helps us in maintaining competitive pricing for our Matterport tours.

If you have preferences regarding the exact selection of scan points, we strongly recommend addressing this with our team prior to placing your order.

6. Delivery
We transfer the final, rendered Tour back to the Matterport Account of your choice. For the transfer, we'll need you to share your Matterport account email address as we won't have this information.

Our streamlined process ensures a seamless, efficient, and friendly service from order to delivery.

For detailed, step-by-step instructions on how to place your order through our order portal, please review the PDF below.